ELAU PACKAGING SOLUTIONS
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An Error Report is necessary for efficient processing

A detailed Error Report is necessary for an efficient handling off your problems.

Please fill in the form complete.

Name *

Company *

Department

Street *

City *

Country *

E-mail *

Phone *


Details on the defective unit:

Example of a type plate:


Product name *

Article number *

Serial number *

Manufacturing date *

Software version *


Details on the machine where the error occurred::

Machine manufactor *

Type

Hours of operation

Machine number

Date of commissioning

Manufacturer and type of machine control

Designation of the machine axis on which the error occurred

Errornumber

Errortext


Description of the error:


Additional information:

Error occurrence:

 is allways there
 occurs when switching on
 occurs sporadically
 occurs after a fixed time
 occurs in case of concussion
 depends on the temperature
 foreign matter inside the unit

Causes:

 unknown
 writing error
 mechanical damage
 moisture inside the unit
 encoder defective

Side effects:

 mechanical problems
 failure of mains supply (24V)
 failure of controller
 failure of the motor
 cable broken
 insufficient ventilation

Is there an air conditioning system inside ? Yes No


Did similar errors occur in the same axis before

How often


Did those errors always occur on certain days or at certain times of day

When


Further information:


 


* Please fill out all marked fields.